Return & Refund Policy
At kykak.com, we want you to shop with confidence. Our Return & Refund Policy is designed to protect buyers while ensuring a fair process for sellers.
1. Buyer Protection
If your order does not arrive, arrives damaged, is significantly different from the description, or has quality issues, you may be eligible for a return or refund under our Buyer Protection program.
2. Eligibility for Returns & Refunds
You may request a return or refund if:
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The item was not received within the estimated delivery time
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The item received is damaged, defective, or not working
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The item is significantly different from the product description or images
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The wrong item or size was sent
Some items may not be eligible for return due to hygiene, customization, or clearance sale restrictions. These exceptions will be clearly stated on the product page.
3. Return & Refund Timeframe
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Requests must be submitted within 7–15 days of receiving the item (depending on the seller’s policy).
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If the item is not received, a dispute may be opened after the buyer protection period expires.
4. How to Request a Return or Refund
To request a return or refund:
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Log in to your kykak.com account
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Go to My Orders
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Select the order and choose Request Return/Refund
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Provide the reason and upload supporting evidence (photos or videos, if applicable)
5. Return Process
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If a return is required, you must send the item back according to the instructions provided.
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Items must be returned in original condition, unused, and with original packaging unless otherwise stated.
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Return shipping costs may be paid by the buyer or seller depending on the reason for the return.
6. Refund Processing
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Once the returned item is received and inspected, refunds will be processed within 3–10 business days.
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Refunds will be issued to the original payment method.
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Processing time may vary depending on your payment provider or bank.
7. Partial Refunds
In some cases, partial refunds may be offered, such as:
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Minor defects that do not affect product usability
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Buyer agrees to keep the item at a reduced price
8. Disputes & Resolution
If you and the seller cannot reach an agreement, kykak.com may step in to review the case and make a final decision based on the evidence provided.
9. Cancellations
Orders may be canceled before shipment. Once an order has been shipped, cancellation may not be possible, and the return process must be followed instead.
10. Policy Updates
We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page and will apply to future orders.
11. Contact Us
For questions or assistance regarding returns and refunds, please contact us at:
Email: support@kykak.com
Website: www.kykak.com
KYKAK – Shop with confidence, every time.